Return and Refund Policy of Hurricane Cane Corso
At Hurricane Cane Corso, we understand that purchasing a new puppy is a significant commitment, and we strive to ensure a positive experience for both you and your new furry family member. Our Return and Refund Policy is designed to provide clarity and fairness in the rare event that issues arise.
1. Return Policy: We take pride in the health and well-being of our Cane Corso puppies, and we stand behind the quality of our breeding program. However, we acknowledge that unforeseen circumstances may necessitate the return of a puppy. In such cases, we have established the following guidelines:
Health Guarantee: All puppies from Hurricane Cane Corso come with a health guarantee. If within the first 72 hours after purchase, a licensed veterinarian certifies the puppy as having a serious health issue that existed before purchase, we offer a full refund or the option to exchange for another puppy of equal value, subject to availability.
Behavioral Concerns: We understand that each puppy has its own personality, and sometimes, despite careful breeding and socialization efforts, a puppy may not be the right fit for a particular home. In such cases, we encourage open communication with our team to discuss concerns. If it is determined that returning the puppy is the best course of action, we will accept the return within 14 days of purchase, provided the puppy is in good health and has not been subjected to neglect or abuse. A refund will be issued, minus a restocking fee to cover administrative costs.
2. Refund Policy: We strive to ensure transparency and fairness in all our transactions. Our refund policy is outlined as follows:
Full Refund: In the event that Hurricane Cane Corso is unable to fulfill a puppy reservation due to unforeseen circumstances such as the unavailability of the chosen puppy or a breeding-related issue, we will provide a full refund of any payments made.
Partial Refund: If a customer cancels a reservation before the agreed-upon pickup date, a partial refund may be issued, subject to deduction of any non-refundable deposits or expenses incurred by Hurricane Cane Corso in preparation for the sale.
3. Conditions for Returns and Refunds:
- All returns and refund requests must be made in writing and submitted to Hurricane Cane Corso within the specified timeframes outlined in this policy.
- The puppy must be returned in the same condition as when it was purchased, with no signs of neglect, abuse, or injury caused by the customer.
- Customers are responsible for any transportation costs associated with returning the puppy to Hurricane Cane Corso.
- Refunds will be processed within a reasonable timeframe, typically within 14 business days of receiving the returned puppy.
4. Dispute Resolution: In the event of any disputes regarding returns or refunds, Hurricane Cane Corso is committed to resolving the issue in a fair and timely manner through open communication and negotiation.
At Hurricane Cane Corso, we value the trust and satisfaction of our customers above all else. Our Return and Refund Policy is designed to uphold our commitment to excellence in breeding and customer service, ensuring that every customer experience is a positive one.